“The economic imperative for quality is essentially quite simple – survival for the individual organisation and industries and ultimately the local, national and global economies….As consumers become more selective in their choices quality can no longer be considered as an optional extra but essential for any organisation in a saturated market-place.”

Beckford p.242 (2016)

 

Critique the validity of tools and techniques in successful TQM implementation using examples to illustrate your answer.

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