Multiple Choice: select the best possible answer.

1. What TQM tool helps identify causes or drivers of a problem (also known as the effect)?

a. Cause-and-effect diagram

b. Pareto Chart

c. Flowchart

d. Control Chart

e. Statistical Process Control (SPC)

2. A graphical representation of a process or system using annotated boxes and interconnected lines.

a. Cause-and-effect diagram

b. Pareto Chart

c. Flowchart

d. Control Chart

e. Statistical Process Control (SPC)

3. Which TQM tool organizing errors, problems or defects which shows where the defect most frequently occurs?

a. Cause-and-effect diagram

b. Pareto Chart

c. Flowchart

d. Control Chart

e. Statistical Process Control (SPC)

4. The ______________ is a good initial analysis tool used to help identify drivers which need to be researched further.

a. Cause-and-effect diagram

b. Pareto Chart

c. Flowchart

d. Control Chart

e. Statistical Process Control (SPC)

5. A type of analysis, made popular by Dr. Juran, which indicates which problems may yield the greatest payoff.

a. Cause-and-effect diagram

b. Pareto Chart

c. Flowchart

d. Control Chart

e. Statistical Process Control (SPC)

6. What are the two types of variation?

a. Unnatural and categorization

b. Natural and mathematical

c. Assignable and Natural

d. Standard and Deviation

7. Which of the following is NOT something that TQM focus on?

a. Customer driven quality standards or attributes

b. Managerial Leadership

c. Continuous Improvement

d. Building Quality into products & process

e. Identify quality issues at the source

f. Maintaining the Quality Management System (QMS)

8. What is forecasting?

a. Planning for future use of materials to meet market demands.

b. The ability to predicting future events through the use of historical data and projecting them into the future with mathematical models.

c. Maintaining enough inventory to satisfy the production needs of an organization.

d. None of the above.

9. The following are two general approaches to Forecasting?

a. Analytics and predictions

b. Qualitative and quantitative methods

c. Mathematical models

d. Financial and demand estimation

10. What is NOT a Qualitative Method?

a. Jury of executive opinion

b. Delphi method

c. Sales force composite

d. Time series models

11. Time series forecasting attempts to predict the future by using ______________ ?

a. Current data

b. Historical data

c. Operational data

d. Future data

12. Which times series method provides manager the flexibility of changing weights from period to period based on their experience, judgment and future expectations?

a. Moving Averages

b. Exponential Smoothing

c. Trend Projection

d. Exponential Averages

13. What forecasting method is used to project medium to long range forecasts?

a. Moving Averages

b. Exponential Smoothing

c. Trend Projection

d. Exponential Averages

14. Forecasts can be influenced by ____________?

a. A product’s position in life cycle

b. Inventory amounts

c. Its critical path

d. None of the above

15. What are the three phases of project management?

a. Planning, scheduling and controlling

b. Defining, scoping and managing

c. Defining, controlling and resourcing

d. Defining, resourcing and financing

16. Project Managers ensure which of the following?

a. Proper sequencing of the work

b. Keeping the project within budget

c. Meeting project goals and objectives

d. Provides motivation, direction and information to project team

e. All the above

17. The hierarchical description of a project broken into several detailed components is known as the ______________________?

a. Scope

b. Activities

c. Work breakdown structure

d. Project tasks

18. _____________ involves the sequencing and time allotment to determine overall project timeline.

a. Planning

b. Scheduling

c. Controlling

d. Managing

19. A Gantt chart helps project managers to do which of the following?

a. Activities are planned

b. Order of performance is documented

c. Activity time estimates are recorded

d. Overall project timeline is developed

e. All the above

20. Which project management phase consist of the monitoring of activities, resources, costs, use of feedback loops to revise project plan and/or shifting resources.

a. Planning

b. Scheduling

c. Controlling

d. Managing

21. ______________ is the longest time path in the network diagram.

a. Longest path

b. Critical path

c. Direct path

d. Shortest path

22. What are the two pass processes to determine the time schedule?

a. Forward and Backward Pass

b. Lateral and Remedial Pass

c. Reverse and Normal Pass

d. Work Activity and Migration Pass

23. Which of the following is NOT considered time estimates in PERT?

a. Optimistic time

b. Pessimistic time

c. Most likely time

d. Estimated activity time

24. The process where we shorten the duration of a project in the cheapest manner possible.

a. Project minimization

b. Project crashing

c. Project leaking

d. Project alignment

25. What is the method of measuring random samples of batches against predetermined standards?

a. Process Capability Analysis

b. Acceptance Sampling

c. Population Sampling

d. Acceptance Criteria

26. Which is not a reason for the importance of project management in an organization?

a. Managing projects can be challenging for Operations Managers

b. Can result in cost overruns

c. Can be controlled by careful monitoring of progress

d. Prevent delays

27. Determine the forecast for January using the 3 moving average.

Month

Actual Demand

3 Month Moving Average

January

10

February

12

March

13

April

16

May

19

June

23

July

26

August

30

September

28

October

18

November

16

December

14

January

28. Compute the forecast for month 5 using the exponential smoothing model; a = .2 and B = .4.

Month

Actual Demand

Smoothed Forecast Average, Ft

Smoothed Trend, Tt

Forecast Including Trend, FITt

1

12

11

2

2

17

3

20

4

19

5

24

29. What is the critical path of the following?

30. A nationwide parcel delivery service keeps track of the number of late deliveries (more than 30 minutes past the time promised to clients) per day. They plan on using a control chart to plot their results. Which type of control chart(s) would you recommend?

A) both x-bar chart and R-chart

B) p-chart

C) c-chart

D) x-bar chart

E) both p-chart and c-chart

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