Within organizations, there are significant differences between various approaches to operational improvement. Using the university’s online library, find an example of a company that is implementing one of the five common approaches to change listed in Chapter 12 of your text. Identify the approach being used and summarize how it is being applied in your selected company’s situation.

The 5 approches are below

total quality management, six sigma, business process re-engineering, lean thinking and benchmarking.

(Clark 417)

Clark, Robert Johnston and G. Service Operations Management, 3/e for Ashford University, 3rd Edition. Pearson Learning Solutions. VitalBook file.


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