Knowing that effective listening is a cornerstone to effective management, how would you as a manager handle the following situation?

Your newest and highly recommended employee has become defensive and uncooperative with the rest of the team. In less than two months the employee is also repeatedly late for work and is taking smoke breaks every half hour.

How would you employ the appropriate listening techniques during your meeting with the employee tomorrow morning? How would you begin the conversation? What would you do next?

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