1. In your opinion, which companies provide superior customer service? Which companies provide average or mediocre customer service? Name the factors most important to you when judging the quality of a company’s customer service. 3. Review the priorities in the current National Quality Strategy (www.ahrq.gov/workingforquality). Which priority is most important to you as a healthcare consumer, and why? Which priority do you believe is most important to providers, and why? 4. How does the reliability of healthcare services affect the quality of care you receive? What type of healthcare services do you find to be the least reliable in delivering a quality product? What type do you find the most reliable?

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