The assignment for this module is an extended project. It should be detailed and contain data, facts and figures. It should be critical and analytical and not merely constrained to the descriptive level – the assignment should be treated as a serious piece of practical research work.

1. Select an operation with which you are familiar. The operation could be one from a past or current place of work, one you have experienced as a customer or client, or one where you were able to observe process and from which you can collect data. 2. Describe and analyze the operation in detail, outlining the main processes and discusses the inputs, outputs and constraints. You are encouraged to use diagrams and process maps to illustrate your description.process and from which you can collect data.

3. Identify at least one aspect of the operation that is either suboptimal or could be improved. Drawing on theory, critically examine why the aspect you have chosen is suboptimal / in need of improvement and discuss what could be done to improve it.

4. Produce some recommendations, making sure you consider the system-wide implications.

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