In the video Managing Difficult People Effectively (Links to an external site.), it was expressed that managers who focus on themselves rather than trying to change the difficult employee achieve more positive results. Kane offers three actions that managers can use to deal with difficult people.

After watching the video, identify and describe how a manager might apply Kane’s position to managerial communication at the:

  • interpersonal      level in a performance review
  • team      level to promote effectiveness and productivity
  • organizational      level to promote business unit change

apa format and scholarly articles for reference.

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