DISCUSSION QUESTION – CUSTOMER SATISFACTION RATINGS

Customer satisfaction ratings within a major mortgage company declined significantly in the last quarter (5%).  Define a clear problem/opportunity statement, potential research question and discuss a particular research design that you would use in order to address this issue through business research.  How would you propose this potential research to the upper management in order to get their “buy in”?

Latest completed orders:

Completed Orders
# Title Academic Level Subject Area # of Pages Paper Urgency