Discuss the role of leadership in creating the culture in the firm that leads to total quality management. What lessons can be learned from the lives of Abraham Lincoln, Harry Truman, and Winston Churchill that will apply to organizations today. Discuss how the four strategies for improving listening skills would apply in your organization. Does training for business and industry cost, or does it pay? Why does training sometimes fail?
Have you ever been involved in an effort that was halfhearted because the leader of the effort didn’t seem to be enthusiastic about it? If so, what happened? If not, discuss what it means for the person in charge in a given situation to set the tone when it comes to communication and training.
Write a 3-4 page paper in APA format (not including the cover page and reference page). You MUST conduct research in the LIRN to complete this assignment. You need to have at least 2 peer-reviewed journal articles as references. You need to have at least 2 in-text citations. You may also use professional information sources.
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