Why did SER decide to implement a BI system?

What things should you do/not do when implementing business intelligence?

Responses which are purely opinion and anecdotal are not considered to be substantive in nature.

Each question response should provide depth of analysis, significant insight, and application to at least one course concept.

MAKE IT EASY to find your different responses by using a heading for each question (e.g., Question 1, Question 2).

DO NOT mix responses together.

250 words 

Please include references

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