Covert conflict exists when people express disagreements indirectly. Covert conflict behaviors, which include passive aggressiveness and games, unfortunately, make it almost impossible for people to recognize and resolve real problems. (In a sense, covert conflict is using the avoidance style of dealing with conflict (I lose, you lose).

Think about a conflict you have experienced either in the workplace or in a significant personal relationship where covert conflict existed. Describe the situation briefly and consider which response to conflict was demonstrated by either you OR the other person in the conflict. How would you apply – or did apply – the five problem-solving stages of conflict resolution in order to improve communication and create a more positive outcome in this conflict situation?

The five problem-solving stages of conflict resolution are:

(1) Define the conflict. (2) Examine possible solutions. (3) Test the solution. (4) Evaluate the solution. (5) Accept solution and exit – or Reject solution and start the cycle over.

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