Green River Chemical Company customers have complained regarding the sulfate

content of the company’s product. Every customer allows some sulfate content, but theoretically

there should be none. The usual customer specification is 90 parts per million (PPM) sulfate.

The quality control department at Green River feels that there is no problem with sulfate

content, which has been averaging just over 50 PPM. The production department estimates that

a substantial investment would be required to lower the amount of this contaminant. These two

departments, after consulting with the marketing department and customers, suggest that a

control chart be set up to monitor sulfate content. Five samples will be tested per day and

plotted as one point on the chart.

Use the data in Table 1 to set up the control limits. Then, after the limits are in place for

this process, use Table 2 to determine whether or not the process remains in control for the

week of April 6—10.

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