For American Red Cross-
1. What is the current approach to job design along the core job dimensions (skill variety, task identity, task significance, autonomy, feedback, and social interaction- see chapter 16 of textbook: Organization Development and Change, 9th ed Cummings and Worley for a breakdown. Support your decision.
2. How would you redesign the job?
3. What impact would these changes have on employee morale, customer satisfaction, product and service costs, and quality?
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