3. What might a manager or group leader do to eliminate or correct the harm from self-centered role behaviors?


6. How important are disagreement and conflict in making an organization successful?

7. At what point does conflict become dissent? At what point should a manager intervene?

8. Compare individual and group efforts. Which efforts are more efficient, produce higher- or lower-quality results, are more creative in their solutions, and are cost effective? Provide specific examples.

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